Your pack shipment

Packages are generally dispatched within 2 to 4 days if you are in Ghana and between 7 - 40 days if you are outside Ghana after receipt of payment. Products are shipped via UPS and Ghana Post with tracking and drop-off without signature. If you prefer delivery by SamTerk special shipping Extra, an additional cost will be applied. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Import duties and Taxes will  be paid by the buyer. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order and shipping fees will apply to each of them. Special care is taken to protect fragile objects.

 

Product Return & Exchange

Some products that are bought can be returned to the buyer within 1-15 days after receiving the product. A message should be sent to the buyer regarding the product and why it is necessary to return it. The money will not be refunded to buyers for products that are returned but the buyer can use that money to buy something similar or different from the same seller. The cost of returning products will be paid by the buyer. If you are unable to reach an agreement with the seller regarding returning the product, you can get in touch with our customer service representatives for assistance.

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